Contact information
Talk to a person.
Email us at help@northbaymarket.com.
We answer every email within 24 hours, Monday through Friday. If you write over the weekend you will hear back Monday.
What to include so we can help faster
- Your order number, if you have one
- What went wrong, in your own words
- A photo, if something arrived damaged or wrong
The things people usually ask
Where is my order? You will get tracking by email when it ships. Delivery runs 7-14 business days, and the first carrier scan can take 2-3 days to appear. See our Shipping Policy.
Can I return this? Yes, within 30 days of delivery, no restocking fee. See our Refund Policy.
Can I change my address? Email us within 12 hours of ordering and we will try.
Northbay Goods
Hoover, Alabama, United States