Shipping policy

Where we ship

Northbay Goods ships to addresses in the United States only. We do not ship internationally at this time.

What it costs

Shipping is free on every order. There is no minimum. Every order ships tracked.

How fast we process

Orders are processed within 1 business day. Orders placed on a weekend or holiday are processed the next business day.

How long delivery takes

7-14 business days from the day your order ships.

Some of our items ship from warehouses in the United States and some ship from overseas partners. That is why the window is wide, and we would rather tell you that up front than promise two days and miss it.

Tracking

You get a tracking number by email as soon as your order ships. It can take 2-3 business days for the first carrier scan to appear. Until then the tracking page may look empty - that is normal.

Orders with more than one item

Items may ship separately and arrive on different days. You are not charged extra for this.

Delays

Carrier backlogs, weather and customs can add time. If your order has not arrived within 20 business days of shipping, email us at help@northbaymarket.com and we will replace it or refund you.

Wrong address

Check your address at checkout. If you catch a mistake, email help@northbaymarket.com within 12 hours of ordering and we will try to correct it before it ships. Once a package has shipped to an address you provided, we cannot reroute it.

Lost or stolen packages

If tracking shows delivered and you do not have the package, email help@northbaymarket.com within 7 days and we will help you open a carrier claim and work it out with you.

Questions: help@northbaymarket.com