Refund policy

The short version

30 days, no restocking fee.

Window

You have 30 days from the day your order is delivered to request a return.

Condition

Items should come back in the condition you received them. Trying something on or testing it is fine. Items returned visibly used, damaged or missing parts may receive a partial refund.

How to start a return

Email help@northbaymarket.com with your order number and what went wrong. We will reply within one business day with return instructions and the correct return address. Do not ship anything back before you have that address - packages sent to the wrong place cannot be refunded.

Who pays return shipping

You pay return shipping on a change-of-mind return. We pay it if the item arrived damaged, defective, or is not what you ordered.

Damaged, defective or wrong item

Email help@northbaymarket.com with a photo within 30 days of delivery. We will replace it or refund you, and in most cases we will not ask you to ship anything back.

When you get your money

We refund within 3 business days of receiving your return. It goes back to your original payment method. Depending on your bank, it takes another 5-10 business days to show up.

Cancellations

Email help@northbaymarket.com as soon as possible. If the order has not shipped yet, we cancel it and refund you in full. Once it has shipped, treat it as a return.

Exchanges

We do not process exchanges directly. Return the item for a refund and place a new order - it is faster.

Questions: help@northbaymarket.com